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Troubleshooting
Troubleshooting
Having trouble with Pics to Description?
Most issues can be resolved in a few minutes. Use this guide to check common causes, try the recommended steps, and contact the Gelo.ai support team when needed.
Before You Start
- Confirm your Shopify store is active.
- Confirm Pics to Description is installed.
- Use a stable internet connection.
- Use an up-to-date browser.
- Check your available product generations or active plan.
Common Issues
AI Isn’t Generating a Description
Check the product image, available product generations, and whether the issue also occurs with another product.
- Refresh the page.
- Confirm the product has a clear image.
- Try one other product.
- Wait a few minutes and retry.
The Description Doesn’t Match My Brand
Use Manage Instructions to add your brand voice, target audience, writing style, SEO preferences, and product priorities.
AI Missed Important Product Details
Add complete Shopify product information and use clear images that show the most important details.
- Materials
- Dimensions
- Specifications
- Ingredients
- Care instructions
Bulk Generation Isn’t Working
Test a smaller batch and confirm that all selected products have usable images and compatible instructions.
- Try 1–2 products first.
- Retry failed products separately.
- Avoid conflicting instructions.
- Avoid exact long word-count requests.
OCR Isn’t Reading Image Text
OCR works best with sharp, high-resolution images and clear product labels.
- Avoid blurry images.
- Avoid glare and reflections.
- Use straight, readable packaging photos.
- Use larger visible text when possible.
Product Images Cannot Be Analyzed
Upload a new product image, confirm the current image loads in Shopify, and save the product again before retrying.
Wrong Language Generated
Confirm the selected language and review any saved instructions before generating again.
Credits or Product Generations Aren’t Updating
- Refresh the app.
- Wait a few minutes.
- Reopen Pics to Description.
- Check the Plan section.
Subscription or Billing Issues
Review your active plan and Shopify billing details. Subscription management is handled through Shopify.
The App Is Slow or Stuck
- Close unused browser tabs.
- Use a stable connection.
- Process smaller batches.
- Wait for current jobs to finish.
- Try an Incognito or Private window.
Basic Browser Troubleshooting
- Refresh Shopify Admin and reopen Pics to Description.
- Log out of Shopify, then log back in.
- Clear the browser cache.
- Try an Incognito or Private window.
- Try a different supported browser.
- Use the latest version of Chrome, Edge, Safari, or Firefox.
Best Practices
Use High-Quality Images
Use well-lit, high-resolution images that clearly show the product.
Use Clear Instructions
Keep instructions focused, compatible, and relevant to the selected products.
Review Before Publishing
Check facts, measurements, materials, claims, and brand terminology.
Frequently Asked Questions
Can I regenerate a product description?
Yes. Update the product images, product information, or instructions, then generate again.
Can I edit AI-generated content?
Yes. Review and edit generated content before publishing it to your Shopify store.
Why is the description different each time?
AI output can vary. Clear Manage Instructions help create more consistent results.
Related Guides
Still Need Help?
Contact the Gelo.ai support team and include your Shopify store name, affected product, screenshot or recording, browser, and the steps that caused the issue.